Terms of Service

1. Provider

CrowdRelay is operated by WB Soft Wojciech Bator, ul. Braniborska 50/2, 53-680 Wrocław, Poland, NIP: 8943126279 ("Provider", "we", "us"). Contact: contact@crowdrelay.music.

2. The service

CrowdRelay is a growth operation platform for music teams. It aggregates fans from sources you connect, decides what is worth doing next, and acts inside authority limits you set. You approve actions or let it run autonomously. The system maintains an auditable record of every decision and change it makes.

The service includes: fan aggregation from connected sources, growth automation with authority limits, conversion tracking through tickets, merch and attendance, and an operator control plane for managing tenants and workspaces.

3. Subscription & pricing

Pricing is published at crowdrelay.music/pricing. All prices exclude VAT. A 14-day free trial is available; no charge is made until the trial ends and you choose a plan. You may cancel at any time; cancellation takes effect at the end of the current billing period. If you're not happy within 90 days of starting to pay, we refund what you paid. No conditions.

4. Your responsibilities

You agree to:

• Provide accurate information when signing up and maintaining your workspace.
• Connect only data sources you have the right to access — your own fan data, social accounts, and platforms you manage or are authorised to act on.
• Use fan data in compliance with applicable law, including GDPR, ePrivacy, and platform terms of service.
• Set authority limits that reflect your judgement about what the system may do without your approval.
• Review audit logs periodically and report any unexpected behaviour.

5. Acceptable use

You agree not to:

• Use CrowdRelay to send unsolicited spam or engage in deceptive practices.
• Aggregate or contact fans who have not consented to being contacted through the channels you use.
• Use the service to harass, discriminate, or harm individuals.
• Attempt to access other tenants' data or circumvent the control plane's access controls.
• Resell or sublicense access to the service without written agreement.

6. Data ownership

You own your fan data. We process it on your behalf as a data processor under the GDPR. We do not sell your fan data to third parties. We do not use your fan data to train models for other tenants. LLM workers process data only to gather intelligence and draft content for your workspace — the deterministic brain decides, not the LLM.

On subscription termination, you may export your fan data in a structured format for 30 days. After 30 days, we delete your fan data and all derived records, subject to the retention terms in our Privacy Policy.

7. Service availability

We target 99.5% monthly uptime for the control plane and API. Planned maintenance is announced at least 48 hours in advance. We do not warrant uninterrupted or error-free operation. Fan-facing surfaces (your public pages, ticket links) are designed to survive a CrowdRelay outage without disruption.

8. Intellectual property

CrowdRelay, its source code, design and documentation remain the property of WB Soft. Fan data, content you create through the platform, and your brand assets remain yours. LLM-generated drafts are yours to use, edit, or discard. The deterministic decision engine and its audit records are part of the service and not transferable.

9. Liability

To the extent permitted by law, our liability for any claim arising from the service is limited to the amount you paid in the 12 months preceding the claim. We are not liable for indirect or consequential damages, loss of profits, or loss of fan data caused by your failure to maintain backups or set appropriate authority limits.

10. Termination

You may terminate at any time with immediate effect by cancelling your subscription. We may suspend or terminate access if you breach these terms, if your account is inactive for 12 months, or if required by law. On termination, fan data is deleted within 30 days subject to legal retention requirements.

11. Governing law

These terms are governed by Polish law and do not limit any mandatory consumer rights. Information about out-of-court consumer dispute resolution is available from UOKiK.